OUR POLICIES

Private sessions and classes are 50 minutes in length unless designated as a half-private or express class which are 25 minutes in length. If you are a first-time client, we encourage you to schedule an Initial Private with one of our instructors and request that you arrive 10 minutes prior to your appointment to complete client intake forms. To expedite this process, you may download your form here.

RESERVATIONS

We strongly recommend that you reserve a spot prior to attending any class or session at Align. While we welcome walk-in clients, we cannot guarantee you a spot in class unless a reservation is made in advance.  (Please note that any class without registered students within 24 hours is subject to cancellation). We do require payment in advance and accept Visa and MasterCard. For your convenience, your reservations can be made by telephone or on line.

Pilates Work Out

CANCELLATION POLICY

We require 24-hour notice when cancelling any private appointments or classes. Cancellations made within 24 hours of any private appointment or class will be subject to the full charge to ensure fairness to our instructors who are compensated per session.

Align reserves the right to cancel any classes with only one registered student.

Pilates

ARRIVAL

For the safety and satisfaction of all our students, late entry will not be permitted to anyone beyond the initial 10 minutes of any class and late cancellation fees will be applied for the missed appointment.

Women Stretching

EXPIRATION

Unless otherwise specified, all Pilates packages expire within 3 months from the purchase date. However, unused sessions that have expired can be reactivated with the purchase of a new package in which the per session rate is equal to or greater than that of the expiring package. You must call the studio as this will not happen automatically in the system. (Please note that the Triple-Play Intro Series cannot be extended.) All sales are final.


All payment is due on the date of service.


Studio policies are subject to change.

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Please feel free to contact us with any questions you may have. We recommend that you reach out to us by email at info@align-wellness-studio.com so that we are certain to receive your message when the studio is closed.

 

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